Return Policy:

How to Return a Productn

• Sign in to your CROWNTOUCH Global Account, select My Orders.

• Select the order you wish to return and click on the Manage Order button.

• Click on Return Items.

• Fill in the Return Form. The available return options (pickup/drop-off) will be displayed in this form.

• Pack your CROWNTOUCH Global parcel securely, with the product in the original and undamaged manufacturer's packaging as delivered to you and secure the Return Label on top of the return package.

• If you are located in Dhaka city, then you will be able to avail pickup facility from specific areas. If you are located outside Dhaka, then you need to book the product in below address and send it through Sundarban Courier Service - Ref: We Will Provide Our Courier Ref.

• CROWNTOUCH Global (crowntouchglobal.com) • Address: 15/6 Arambag, Motijheel, Dhaka -1000.

Returns Policy

1.If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.

2.Please note that some products are not eligible for a return if the product is "No longer needed"

3.For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable). For more information on warranty claims please view our Warranty Policy

You will always find the relevant terms on the product page (Return Policy tab).

Bags and Travel

CROWNTOUCH Global items: 14 Days; Return and refund/replacement. No questions asked. Non- CROWNTOUCH Global items: 7 Days; Return and refund/replacement. No questions asked

Bedding & Bath

CROWNTOUCH Global items: 14 Days; Return and refund/replacement. No questions asked. Non- CROWNTOUCH Global items: 7 Days; Return and refund/replacement. No questions asked.

Cameras

CROWNTOUCH Global items: 14 Days; Return and refund/replacement.

Non- CROWNTOUCH Global items: 7 Days; Return and refund/replacement.

Not eligible for return if the item is "No longer needed".

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Computers & Laptops

CROWNTOUCH Global items: 14 Days; Return and refund/replacement.

Non- CROWNTOUCH Global items: 7 Days; Return and refund/replacement.

Not eligible for return if the item is "No longer needed"

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Digital Goods

Non-returnable

Fashion

CROWNTOUCH Global items: 14 Days; Return and refund/replacement. No questions asked.

Non- CROWNTOUCH Global items: 7 Days; Return and refund/replacement. No questions asked

Furniture & Décor

CROWNTOUCH Global items: 14 Days; Return and refund/replacement.

Non- CROWNTOUCH Global items: 7 Days; Return and refund/replacement.

Not eligible for return if the item is "No longer needed"

Groceries

Non-returnablet.

Health & Beauty

CROWNTOUCH Global items: 14 Days; Return and refund/replacement.

Non- CROWNTOUCH Global items: 7 Days; Return and refund/replacement.

Not eligible for return if the item is "No longer needed"

Home Appliances

CROWNTOUCH Global items: 14 Days; Return and refund/replacement.

Non- CROWNTOUCH Global items: 7 Days; Return and refund/replacement.

Not eligible for return if the item is "No longer needed"

Kitchen & Dining

CROWNTOUCH Global items: 14 Days; Return and refund/replacement.

Non- CROWNTOUCH Global items: 7 Days; Return and refund/replacement.

Not eligible for return if the item is "No longer needed"

Laundry & Cleaning

Non-returnable.

Media, Music & Books

CROWNTOUCH Global items: 14 Days; Return and refund/replacement.

Non- CROWNTOUCH Global items: 7 Days; Return and refund/replacement.

Not eligible for return if the item is "No longer needed"

Mobiles & Tablets

CROWNTOUCH Global items: 14 Days; Return and refund/replacement.

Non- CROWNTOUCH Global items: 7 Days; Return and refund/replacement.

Not eligible for return if the item is "No longer needed"

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Mother & Baby

CROWNTOUCH Global items: 14 Days; Return and refund/replacement.

Non- CROWNTOUCH Global items: 7 Days; Return and refund/replacement.

Not eligible for return if the item is "No longer needed"

Motors

CROWNTOUCH Global items: 14 Days; Return and refund/replacement.

Non- CROWNTOUCH Global items: 7 Days; Return and refund/replacement.

Not eligible for return if the item is "No longer needed"

Pet Supplies

Non-returnable.

Service Product

Non-returnable.

Special Digital Products

Non-returnable.

Sports & Outdoors

CROWNTOUCH Global items: 14 Days; Return and refund/replacement.

Non- CROWNTOUCH Global items: 7 Days; Return and refund/replacement.

Not eligible for return if the item is "No longer needed"

Stationery & Craft

CROWNTOUCH Global items: 14 Days; Return and refund/replacement.

Non- CROWNTOUCH Global items: 7 Days; Return and refund/replacement.

Not eligible for return if the item is "No longer needed".

Tools, DIY & Outdoor

Not eligible for return if the item is "No longer needed"

Non- CROWNTOUCH Global items: 7 Days; Return and refund/replacement.

Not eligible for return if the item is "No longer needed".

Toys & Games

Not eligible for return if the item is "No longer needed"

Non- CROWNTOUCH Global items: 7 Days; Return and refund/replacement.

Not eligible for return if the item is "No longer needed".

TV, Audio / Video, Gaming & Wearables

CROWNTOUCH Global items: 14 Days; Return and refund/replacement.

Non- CROWNTOUCH Global items: 7 Days; Return and refund/replacement.

Not eligible for return if the item is "No longer needed"

Watches, Sunglasses and Jewellery

CROWNTOUCH Global items: 14 Days; Return and refund/replacement.

Non- CROWNTOUCH Global items: 7 Days; Return and refund/replacement.

Not eligible for return if the item is "No longer needed"

Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non-returnable items.

Please note that this policy does not apply to CROWNTOUCH Global Global products.

Valid reasons to return an item

1. Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival).

2. Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)

3. Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) - eligible for selected products only.

Conditions for Returns

1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you..

2. The product must include the original tags, user manual, warranty cards, freebies and accessories.

3. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturer’s box.